How to Spot and Stop Grandparent Scams

Few things are more powerful than the love between a grandparent and grandchild.

Unfortunately, scammers know that — and they exploit it.

At Security Bank USA, we’ve seen an increase in what’s known as “grandparent scams.” These schemes are designed to create panic, urgency, and fear, so someone sends money before they have time to think.

The good news? Knowing how the scam works makes it much easier to stop.

How the Grandparent Scam Works

The call usually sounds something like this:

“Grandma, it’s me… I’m in trouble.”

The scammer pretends to be a grandchild (or sometimes a police officer, attorney, or hospital worker). They claim there’s been:

• A car accident
• An arrest
• A medical emergency
• Trouble while traveling

Then comes the urgent request:
“I need money right away. Please don’t tell Mom and Dad.”

Scammers rely on shock and emotion to override caution. They can even use AI to change their voice to mimic your loved one.

Red Flags to Watch For

Be cautious if:

• The caller begs you not to tell other family members.
• They ask for money immediately.
• They request payment by wire transfer, gift cards, or cryptocurrency.
• The story changes slightly if you ask questions.
• The caller says, “Can you guess who this is?” to get you to say a name first.

Real emergencies allow for verification. Scammers push for secrecy and speed.

Why They Ask for Certain Payment Methods

Grandparent scammers often request:

• Wire transfers
• Gift cards
• Cash
• Payment apps
• Cryptocurrency

These methods are difficult (and often impossible) to trace or reverse once sent.

If anyone asks you to buy gift cards to help a loved one — stop. That’s a major red flag.

What To Do If You Get a Call Like This

If you receive a suspicious call:

1. Pause. Take a breath.
2. Hang up.
3. Call your grandchild or another family member directly using a number you already have.
4. Contact us before sending any funds.

It’s always okay to verify. In fact, it’s wise.

A Simple Prevention Tip

Consider creating a family “safe word.”

This can be a simple word or phrase only your family knows. If someone calls claiming to be in trouble, ask for the safe word. A scammer won’t know it.

We’re Here to Protect What Matters Most

At Security Bank USA, we care about the people behind the accounts. If something feels off, even just a little — call us.

We would much rather answer a question than help recover funds after a scam.

Grandparents should be known for spoiling their grandchildren, not for being targeted by criminals.

If you ever have concerns about a phone call, text, email, or financial request, please reach out. We’re here to help protect you and your family.